Contact us

Need help, or want to tell us something? We can help you find information about your enquiry, or offer you a variety of ways to contact us.

The Unley Civic Centre, 181 Unley Road, Unley, is open Monday to Friday, 8.30am - 5pm.

Need to report an issue?

Tell us more about the issue you would like to report and we can help you work out the best way to resolve it.

Need to make a payment online?

Make a rates, invoice, infringement or application payment online.

Pay online

Want to give a compliment, make a complaint or provide us with a suggestion?

Complete the form below to let us know.

How to contact us


Report it online

Did you know that you can report an issue to Council online?

An example of the types of issues that can be reported are;

  • Footpaths that require repair or sweeping is required
  • Road potholes or damage,  road sweeping or line marking requests
  • Issues with drains such as blocked drains, or flooding of water on roads and footpaths
  • Tree maintenance requests for trees on Council property. This may include a fallen tree or tree branches, or if a street tree requires trimming as it poses a hazard to pedestrians or vehicles.

 Report online now


Call us

Council Customer Service
(08) 8372 5111 (all hours)

Unley Swimming Centre
(08) 8372 5456
Unley Civic Library
(08) 8372 5100
Goodwood Library
(08) 8372 5166


Are you deaf, hard of hearing and/or have a speech impairment?

Make and receive calls with the National Relay Service (NRS).

Voice Relay

1300 555 727


133 677

When you telephone us
  • We will aim to answer your call within 30 seconds. If there is an unexpected delay answering your call, we will let you know and give you the option of requesting a call back. If your call is made after hours, you can leave a message with our after hours service.
  • We will aim to resolve enquiries at your first point of contact with us.
  • If you are making a request that requires action, you will be provided with a reference number to quote, should you need to re‑contact us.
  • If the enquiry is of a technical or specialist nature, we will transfer you to the appropriate Officer.
  • If the Officer is unavailable, we will take a message and your call will be returned within 2 working days.


Chat to us

Our Customer Experience team can assist you with your enquiry using our Webchat service.

Webchat is available between 9am and 4.30pm, Monday to Friday.

Start a chat with us


Visit us

Visit us

Unley Civic Centre

181 Unley Road, Unley.

Monday to Friday, 8.30am - 5.00pm

We are not open on public holidays.



  • We will greet you with warmth, respect and understanding and identify ourselves.
  • We will aim to deal with your enquiry, service request, payments and bookings immediately.
  • If the enquiry is of a technical or specialist nature, will contact the appropriate Officer. If the Officer is unavailable, we will take a message and the Officer will contact you.
  • We have private meeting rooms so you can discuss queries that are sensitive or private.



Send an email

Email us

When you write to us

  • We will acknowledge your correspondence within 5 working days and if the matter will take longer to resolve, we will inform you of the resolution timeframe.
  • If we cannot meet promised timeframes, we will contact you and explain the reason for the delay and when resolution can be expected.
  • We will use clear and concise language in our correspondence to you.
  • We will provide you with the name and contact details of the Officer dealing with your matter.


Our Promise to you

We will:

Listen to you and treat you with respect.

Respond promptly to your requests and you will receive a consistent service from us.

Make it easy for you do business with us and simplify our interactions, including continually improving the self-help options available to you.

Keep you updated on progress, so you know what is happening, why and timeframes.

Provide you with a process to escalate your concern/complaint.

Respect your privacy and handle personal information in accordance with the Freedom of Information Act 1991.

Help us help you

Provide us with accurate and complete information.

Treat our staff and other customers with courtesy and respect.

Work with us to help solve problems.

Understand that if an Officer feels threatened or experiences abusive language or behaviours they may terminate the communication.

Customer Service Standards

City-of-Unley-Customer-Service-Standards.pdf(PDF, 169KB)