Contact us

Did you know that you can report an issue to Council online?

An example of the types of issues that can be reported are;

• Footpaths that require repair or sweeping is required
• Road potholes or damage,  road sweeping or line marking requests
• Issues with drains such as blocked drains, or flooding of water on roads and footpaths
• Tree maintenance requests for trees on Council property. This may include a fallen tree or tree branches, or if a street tree requires trimming as it poses a hazard to pedestrians or vehicles.

 Report online now

Council Customer Service
(08) 8372 5111 (all hours)

Are you deaf, hard of hearing and/or have a speech impairment?

Make and receive calls with the National Relay Service (NRS).

Voice Relay

1300 555 727

TTY

133 677

When you telephone us

• We will aim to answer your call within 30 seconds. If there is an unexpected delay answering your call, we will let you know and give you the option of requesting a call back. If your call is made after hours, you can leave a message with our after hours service.
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• We will aim to resolve enquiries at your first point of contact with us.
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• If you are making a request that requires action, you will be provided with a reference number to quote, should you need to re‑contact us.
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• If the enquiry is of a technical or specialist nature, we will transfer you to the appropriate Officer.
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• If the Officer is unavailable, we will take a message and your call will be returned within 2 working days.

Our Customer Experience team can assist you with your enquiry using our Webchat service.

Webchat is available between 9am and 4.30pm, Monday to Friday.

Start a chat with us

Visit us

Unley Civic Centre

181 Unley Road, Unley.

Monday to Friday, 8.30am - 5.00pm

We are not open on public holidays.

WHEN YOU VISIT US

• We will greet you with warmth, respect and understanding and identify ourselves.

• We will aim to deal with your enquiry, service request, payments and bookings immediately.

• If the enquiry is of a technical or specialist nature, will contact the appropriate Officer. If the Officer is unavailable, we will take a message and the Officer will contact you.

• We have private meeting rooms so you can discuss queries that are sensitive or private.

Email us 

pobox1@unley.sa.gov.au

When you write to us

• We will acknowledge your correspondence within 5 working days and if the matter will take longer to resolve, we will inform you of the resolution timeframe.
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• If we cannot meet promised timeframes, we will contact you and explain the reason for the delay and when resolution can be expected.
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• We will use clear and concise language in our correspondence to you.
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• We will provide you with the name and contact details of the Officer dealing with your matter.